That said, the technology is continuously improving and if Costco has deployed a more reliable system and their data shows customers use it regularly, there may be merit in having it. Many products are awkward to scan, and shoppers aren’t trained to know how to handle them. These systems are typically geared to help solve a problem for the retailer, not the customer, whereas a mobile-based checkout feels much more reliable and customer-first. My personal experience with most self-checkout systems has been pretty poor whether at grocery stores, or home improvement stores. The self-checkout never went away at our Costco. Harris Teeter tests self-checkout store – RetailWire.BJ’s Wholesale Club Now Offers Express Scan- Quicker Shopping – BJ’s Wholesale Club.There’s More to ❤ at Target’s Self-Checkout, Thanks to New Fruit and Veggie Emojis – Target.Costco Is Totally Eliminating Self-Checkout In Stores – Business Insider.Costco Wholesale Corporation (COST) Q3 2019 Results – Earnings Call Transcript – Seeking Alpha.Costco Wholesale Corporation Reports Third Quarter And Year-To-Date Operating Results For Fiscal 2019 – Costco Wholesale Corporation.Costco regularly ranks near the top of lists best corporations to work for. Moves to self-checkouts could be seen as a threat to retail cashier jobs. Dollar General is expanding its self-service checkouts, while Parker’s, the c-store, is introducing self-checkout to its stores in Georgia and South Carolina. Target last year added emojis to its screens to help shoppers identify produce. Retailers are still investing in physical self-checkouts. Most require customers to checkout via an express lane.Ĭostco already has employees checking receipts at exits. Warehouse competitors, Sam’s Club and B.J.’s Wholesale Club, as well as, Kroger, Meijer, Macy’s and others now offer ways for shoppers to scan items and check out via their smartphones. ![]() The new test comes as the self-checkout attention has shifted from physical stations to mobile scanning technologies. Costco CEO Craig Jelinek told Bloomberg at the time, “They are great for low-volume warehouses, but we don’t want to be in the low-volume warehouse business.” As important, on the highest volume units, it’s getting people through the front end faster.”Ĭostco first announced plans to eliminate self-checkouts in 2013 after tests led management to believe that employees could do a better job. And it’s saving some labor at the front end. ![]() He added, “It’s very fast and customers are using it.
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